Overview

HVAC Service Technicians are responsible for the repair, and maintenance of heating, ventilation, and air conditioning (HVAC) systems.

Professional Qualities

Ability to demonstrate leadership, teamwork, excellent time management and organizational skills, trustworthy, sound work ethic, work well with management, teamwork, superior interpersonal skills, superior customer service, good decision, sound judgment, honest, flexible and respectful

Skills Needed

Assessment of A/C Issues
Communication Skills
Customer Service

Qualifications

  • Five to seven year’s experience in repair, maintenance, troubleshooting and correcting diverse HVAC service issues.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Well groomed, neat appearance
  • Valid driver’s license and clean driving record
  • Valid social security number
  • Must be able to pass drug test
  • Pass a background check
  • Observe all company policies, procedures, and safety rules
  • Maintain accurate time records and send to payroll when required
  • Work as part of our team to ensure customer satisfaction

Job Description

  • Repair, and maintain heating, ventilation, and cooling units for residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
  • Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.
  • Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.
  • Maintain and submit monthly mileage log forms.
  • Understand company pricing and generate appropriate customer invoice at job site.Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
  • Document all installed equipment upon arrival: make, model, serial number, type of gas, necessary test measurements, and pictures as necessary.
  • Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is need to correct.
  • Participate in company provided training opportunities on latest industry technologies.
  • Identify and report to Service Manager potential opportunities for business.

Physical requirements

Lift up to 80 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces; kneel, crouch, squat; reach overhead; bend/twist at waist and neck; climb stairs and ladders; grasp/fine pinch objects; computer keyboarding

Working conditions

Must have a flexible schedule to include days, nights, weekends, and on call. Must be able to work safely in non-desirable weather conditions including heat, humidity, rain, and wind.

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